If a covered family member dies, you should contact the MMC Employee Service Center for instructions directly at 1-866-374-2662.

You have to file the claim within 90 days of your covered family member's death.

After the Claims Administrator receives the proper documents and approves the claim, you will be notified.

Most claims are normally processed within two weeks after the claim is filed.

There are special rules, procedures and deadlines that apply to appeals of benefit determinations and denied claims, and you have special legal rights under ERISA. Please refer to the Administrative Information section for a description of the appeal process.