Contact Information

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	Contact Information

Contact Information

For questions not answered in this handbook, or to follow up on a claim, learn more about a network, etc., please use the contact information below.


For questions about…		Contact…
Medical
Blue Cross Blue Shield Exclusive Provider Organization (EPO)		Claims Administrator Empire BlueCross BlueShield P.O. Box 5076 Middletown, N.Y. 10940 Phone: 866-219-8695 Web site: www.empireblue.com (Be sure to check your claim form or instructions for the address of the claims processing office.) Pharmacy Benefit Manager Medco Health Solutions P.O. Box 2187 Lee's Summit, MO 64063-2187 Phone: 800-987-8360 Web site: www.medco.com
CA North and South – Kaiser Foundation Health Plan		Claims Administrator Kaiser Permanente 393 East Walnut Street Pasadena, CA 91188 Phone: 800-464 4000 Website: www.kaiserpermanente.org
Consumer Directed Health Plan (CDHP)		Claims Administrator Aetna P.O. Box 843 Blue Bell, PA 19422-0843 Phone: 866-210-7858 Website: www.aetna.com/docfind/custom/mmc (Be sure to check your claim form or instructions for the address of the claims processing office.) Fax: 952-594-6500
HMSA's Health Plan Hawaii Plus HMO		Claims Administrator HMSA P.O. Box 860 Honolulu, HI 96808-0860 Phone: 808-948-6372 Website: www.hmsa.com (Be sure to check your claim form or instructions for the address of the claims processing office.)
HMSA's Preferred Provider Plan		Claims Administrator HMSA P.O. Box 860 Honolulu, HI 96808-0860 Phone: 808-948 6111 Website: www.hmsa.com (Be sure to check your claim form or instructions for the address of the claims processing office.)
Preferred Provider Organization (PPO)		Claims Administrator Aetna P.O. Box 843 Blue Bell, PA 19422-0843 Phone: 866-210-7858 (Be sure to check your claim form or instructions for the address of the claims processing office.) Pharmacy Benefit Manager Medco Health Solutions P.O. Box 2187 Lee's Summit, MO 64063-2187 Phone: 800-987-8360 Web site: www.medco.com
United Health Care Exclusive Provider Organization (EPO)		Claims Administrator United Healthcare P.O. Box 740800 Atlanta, GA 30374-0800 Phone: (866) 540-5954 Web site: www.myuhc.com/groups/mmc (Be sure to check your claim form or instructions for the address of the claims processing office.) Pharmacy Benefit Manager Medco Health Solutions P.O. Box 2187 Lee's Summit, MO 64063-2187 Phone: 800-987-8360 Web site: www.medco.com
Ceridian		COBRA Administrator Ceridian Phone: 800-877-7994 Retiree Medical Billing Administrator Ceridian Phone: 800-877-7994
Retiree Medical
Comprehensive Medical Plan (CMP)		Claims Administrator United Healthcare P.O. Box 740800 Atlanta, GA 30374-0800 Phone: 800-645-6555 Website: www.myuhc.com/groups/mmc (Be sure to check your claim form or instructions for the address of the claims processing office.) Pharmacy Benefit Manager Medco Health Solutions P.O. Box 2187 Lee's Summit, MO 64063-2187 Phone: 800-987-8360 Web site: www.medco.com
Dental
Dental Plan		Claims Administrator Metropolitan Life Insurance Company (MetLife) One Madison Avenue New York, NY 10010 Phone: 800-942-0854 Web site: www.metlife.com/mybenefits (enter "MMC" in the form to enter your company name)
Vision
Vision Care Plan		VSP Phone: 800-877-7195 Email: www.vsp.com Online chat: www.vsp.com
Vision Discount Program		VSP Phone: 800-877-7195 Email: www.vsp.com Online chat: www.vsp.com
Spending Accounts
Dependent Care Flexible Savings Account		Claims Administrator Aetna FSA P.O. Box 4000 Richmond, KY 40476-4000 Phone: 888- 238-6226 Fax: 888-238-3539
Health Care Flexible Savings Account		Claims Administrator Aetna FSA P.O. Box 4000 Richmond, KY 40476-4000 Phone: 888-238-6226 Fax: 888-238-3539
Health Savings Account (HSA)		Claims Administrator Aetna HSA P.O. Box 4000 Richmond, KY 40476-4000 Phone: 888-238-6226 Fax: 888-238-3539
Limited Purpose Health Care Flexible Savings Account		Claims Administrator Aetna FSA P.O. Box 4000 Richmond, KY 40476-4000 Phone: 888-238-6226 Fax: 888-238-3539
Insurance
Basic Life Insurance Plan		Claims Administrator Metropolitan Life Insurance Company 200 Park Avenue New York, NY 10166 (Be sure to check your claim form for the address of the claims processing office.) Contacts For general information: MMC Employee Service Center Phone: (866) 374-2662 Monday through Friday, 8 a.m. to 8 p.m., Eastern time. For filing a claim: Met Life Group Life Claims P.O. Box 3016 Utica, NY 13504 For appealing a claim: Met Life Group Life Claims P.O. Box 3016 Utica, NY 13504 For converting your coverage: Metropolitan Life Insurance Company Phone: (877) ASK MET7
Business Travel Accident Insurance Plan		Claims Administrator American International Life Assurance Company of New York (AIG) 32 Old Slip, 22nd Floor New York, New York 10005 Phone: (646) 857-1585 (Be sure to check your claim form for the address of the claims processing office.) Contacts For filing a claim: American International Life Assurance Company of New York (AIG) AIG Claims Services, Inc. A&H Claims Department P.O. Box 15701 Wilmington, DE 19850-5701 Phone: (800) 551-0824 For appealing a claim American International Life Assurance Company of New York (AIG) AIG Claims Services, Inc. A&H Claims Department P.O. Box 15701 Wilmington, DE 19850-5701 Phone: (800) 551-0824
Dependent Children Life Insurance Plan		Claims Administrator Metropolitan Life Insurance Company 200 Park Avenue New York, NY 10166 Contacts For general information: MMC Employee Service Center Phone: (866) 374-2662 Monday through Friday, 8 a.m. to 8 p.m., Eastern time. For filing a claim: Metropolitan Life Insurance Company Claims Office One Madison Avenue New York, NY 10010-3690 For appealing a claim: Metropolitan Life Insurance Company Claims Office One Madison Avenue New York, NY 10010-3690 For converting your coverage: Metropolitan Life Insurance Company Phone: (877) ASK MET7 E-mail: solutions@metlife.com
Group Umbrella Liability Insurance Plan		Marsh Voluntary Benefits, an MMC Company formerly known as Marsh @WorkSolutions. Phone: (800) 225 2265 Monday-Friday, 8 a.m. to 6 p.m. Eastern time.
Long Term Care Insurance Plan		Claims Administrator Metropolitan Life Insurance Company Long-Term Care Group P.O. Box 937 Westport, CT 06881-0937 Phone: (800) 438 6388 Website: www.metlife.com/mybenefits Contacts For filing a claim: Metropolitan Life Insurance Company Long Term Care Group P.O. Box 937 Westport, CT 06881-0937 For appealing a claim: Metropolitan Life Insurance Company Long-Term Care Group P.O. Box 937 Westport, CT 06881-0937
Optional Life Insurance Plan		Claims Administrator Metropolitan Life Insurance Company 200 Park Avenue New York, NY 10166 Contacts For general information: MMC Employee Service Center Phone: (866) 374-2662 Monday through Friday, 8 a.m. to 8 p.m., Eastern time. For filing a claim: Met Life Group Life Claims P.O. Box 3016 Utica, NY 13504 For appealing a claim: Met Life Group Life Claims P.O. Box 3016 Utica, NY 13504 For converting your coverage: Metropolitan Life Insurance Company Phone: (877) ASK-MET7 For continuing your coverage through portability:
Personal Accident Insurance Plan		Claims Administrator American International Life Assurance Company of New York (AIG) 32 Old Slip, 22nd Floor New York, New York 10005 Phone: (646) 857-1585 Website: www.aig.com (Be sure to check your claim form for the address of the claims processing office.) Contacts For filing a claim: American International Life Assurance Company of New York (AIG) AIG Claims Services, Inc. A&H Claims Department P.O. Box 15701 Wilmington, DE 19850-5701 Phone: (800) 551-0824 For appealing a claim American International Life Assurance Company of New York (AIG) AIG Claims Services, Inc. A&H Claims Department P.O. Box 15701 Wilmington, DE 19850-5701 Phone: (800) 551-0824 For converting your coverage American International Life Assurance Company of New York (AIG) 32 Old Slip, 22nd Floor New York, New York 10005 Phone: (646) 857-1585
Personal Life Insurance Plan		Claims Administrator Metropolitan Life Insurance Company One Madison Avenue New York, NY 10010 Contact: Marsh Voluntary Benefits, an MMC Company formerly known as Marsh @WorkSolutions. Phone: (800) 695-7451 Contacts For filing a claim: Metropolitan Life Insurance Company Claims Office One Madison Avenue New York, NY 10010-3690 For appealing a claim: Metropolitan Life Insurance Company Claims Office One Madison Avenue New York, NY 10010-3690
Spouse Life Insurance Plan		Claims Administrator Metropolitan Life Insurance Company 200 Park Avenue New York, NY 10166 (This is the main business address of the Administrator. Be sure to check your claim form or instructions for the address of the claims processing office.) Contacts For general information: MMC Employee Service Center Phone: (866) 374-2662 Monday through Friday, 8 a.m. to 8 p.m., Eastern time. For filing a claim: Met Life Group Life Claims P.O. Box 3016 Utica, NY 13504 For appealing a claim: Met Life Group Life Claims P.O. Box 3016 Utica, NY 13504 For converting your coverage: Metropolitan Life Phone: (877) ASK MET7 E-mail: solutions@metlife.com
Disability
Basic Long Term Disability		Claims Administrator The Hartford Life Insurance Companies P.O. Box 946710 Maitland, FL 32794-6710 Phone: 800-303-9744 Fax: 407-919-6329
Long Term Disability Bonus Income Plan		Claims Administrator The Hartford Life Insurance Companies P.O. Box 946710 Maitland, FL 32794-6710 Phone: (800) 303-9744 Fax: (407) 919-6329
Optional Long Term Disability		Claims Administrator The Hartford Life Insurance Companies P.O. Box 946710 Maitland, FL 32794-6710 Phone: (800) 303-9744 Fax: (407) 919-6329
Short Term Disability		Claims Administrator The Hartford Life Insurance Companies MMC Employee Service Center (Leave Management Team) (866) 374-2662 Prompt #7
Investment and Savings
Stock Purchase Plan		For more information after stock is purchased, contact the Plan's service provider, Smith Barney: Smith Barney, Inc. 100 Citibank Drive Building 3, 2nd Floor San Antonio, TX 78245 Phone: (877) 281 3287 or (212) 615 7866 Website: www.benefitaccess.com Contacts Outside the United States: North and South America: (212) 615 7866 Europe/Middle East: 34 93 316 5997 Australia, Asia/Pacific Region: 61 28 225 0679.
Benefit Equalization Plan	Plan Administrator – Benefit Equalization Plan c/o MMC Global Benefits Department, 6th Floor Marsh & McLennan Companies, Inc. Waterfront Corporate Center 121 River Street Hoboken, NJ 07030-5794 For appealing a claim: Plan Administrator – Benefit Equalization Plan c/o MMC Global Benefits Department, 6th Floor Marsh & McLennan Companies, Inc. Waterfront Corporate Center 121 River Street Hoboken, NJ 07030-5794
MMC Retirement Plan	Contacts For filing a claim: Plan Administrator – MMC Retirement Plan c/o MMC Global Benefits Department, 6th Floor Marsh & McLennan Companies, Inc. Waterfront Corporate Center 121 River Street Hoboken, NJ 07030-5794 For appealing a claim: Plan Administrator – MMC Retirement Plan c/o MMC Global Benefits Department, 6th Floor Marsh & McLennan Companies, Inc. Waterfront Corporate Center 121 River Street Hoboken, NJ 07030-5794
Mercer HR Services Retirement Plan	Contacts For filing a claim: Plan Administrator – Mercer HR Services Retirement Plan c/o MMC Global Benefits Department, 6th Floor Marsh & McLennan Companies, Inc. Waterfront Corporate Center 121 River St. Hoboken, NJ 07030-5794 For appealing a claim Plan Administrator – Mercer HR Services Retirement Plan c/o MMC Global Benefits Department, 6th Floor Marsh & McLennan Companies, Inc. Waterfront Corporate Center 121 River St. Hoboken, NJ 07030-5794
401(k) Savings & Investment Plan	Contacts For filing a claim: Plan Administrator – 401(k) Savings & Investment Plan c/o MMC Global Benefits Department, 6th Floor Marsh & McLennan Companies, Inc. Waterfront Corporate Center 121 River Street Hoboken, NJ 07030-5794 For appealing a claim: Plan Administrator – 401(k) Savings & Investment Plan c/o MMC Global Benefits Department, 6th Floor Marsh & McLennan Companies, Inc. Waterfront Corporate Center 121 River Street Hoboken, NJ 07030-5794
Supplemental Savings & Investment Supplemental Plan	Contacts For filing a claim: Plan Administrator – Supplemental Savings & Investment Plan c/o MMC Global Benefits Department, 6th Floor Marsh & McLennan Companies, Inc. Waterfront Corporate Center 121 River Street Hoboken, NJ 07030-5794 For appealing a claim: Plan Administrator – Supplemental Savings & Investment Plan c/o MMC Global Benefits Department, 6th Floor Marsh & McLennan Companies, Inc. Waterfront Corporate Center 121 River Street Hoboken, NJ 07030-5794
Supplemental Retirement Plan	Plan Administrator – Supplemental Retirement Plan c/o MMC Global Benefits Department, 6th Floor Marsh & McLennan Companies, Inc. Waterfront Corporate Center 121 River Street Hoboken, NJ 07030-5794 For appealing a claim: Plan Administrator – Supplemental Plan c/o MMC Global Benefits Department, 6th Floor Marsh & McLennan Companies, Inc. Waterfront Corporate Center 121 River Street Hoboken, NJ 07030-5794
Employee Programs and Policies
Choice Auto and Home Insurance Program		To receive a quote, apply for coverage, or ask questions: Contact Marsh Voluntary Benefits, an MMC Company formerly know as Marsh @WorkSolutions Phone: (800) 225 2265 Monday through Friday, 8 a.m. to 6 p.m. Eastern time. If you live in Massachusetts, call (800) 999 6642.
Employee Assistance Program (EAP)		Claims Administrator CIGNA Behavioral Health 3636 Nobel Drive Suite 150 San Diego, CA 92122 Phone: (800) 382-3432 Contacts For filing a claim: CIGNA Behavioral Health 3636 Nobel Drive Suite 150 San Diego, CA 92122 For appealing a claim: CIGNA Behavioral Health 3636 Nobel Drive Suite 150 San Diego, CA 92122 For COBRA coverage: Ceridian Phone: (800) 877-7994
Family Resource Program		LifeCare Phone: (800) 873-4636
Identity Theft Plan		ID TheftSmart™ P.O. Box 14524 Des Moines, IA 50306 Phone: (800) 225-2265, prompt #2
Legal Assistance Plan		Claims Administrator Hyatt Legal Plans, Inc. 1111 Superior Avenue Cleveland, OH 44114-2507 Phone: (800) 821 6400 Website: www.legalplans.com (This is the main business address for the Administrator. Be sure to check your claim form or instructions for the address of the claims processing office.) Contacts For filing a claim: Hyatt Legal Plans, Inc. 1111 Superior Avenue Cleveland, OH 44114-2507 For appealing a claim: Hyatt Legal Plans, Inc. 1111 Superior Avenue Cleveland, OH 44114-2507 For converting your coverage: Hyatt Legal Plans, Inc. Phone: (800) 821-6400 Website: www.legalplans.com
Matching Gifts to Education Program		MMC Matching Gifts to Education Program Phone: (877) 427-4483 Fax: (609) 799-8019 E-mail: mmc@easymatch.com
Pet Insurance Plan		Veterinary Pet Insurance, Co. (VPI) Phone: (800) 225-2265, prompt #3 Website: www.petinsurance.com/affiliates/mmc_pr.
Scholarship Program		MMC Marketing & Communications Phone: (212) 345-5646
Transportation Reimbursement Incentive Program (TRIP)		WageWorks Phone: (877) 924-3967, Monday through Friday, from 9 a.m. to 8 p.m. Eastern time Website: www.wageworks.com
Tuition Assistance		Contact your Human Resources representative or your manager.
Wells Fargo ConSern Education Program®		For more information, contact ConSern and identify yourself as a Marsh & McLennan Companies employee/retiree/family member. Phone: (800) SOS LOAN (767-5626), Monday–Friday from 8 a.m. to 10 p.m. and Saturday–Sunday from 8 a.m. to 5 p.m. Eastern time Website: www.consern.com (Password: SOSLOAN)