Contact Information

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	Contact Information

Contact Information

For questions not answered in this handbook, or to follow up on a claim, learn more about a network, etc., please use the contact information below.


For questions about…	Contact…
Medical
Blue Cross Blue Shield Exclusive Provider Organization (EPO)	Claims Administrator Empire BlueCross BlueShield P.O. Box 5076 Middletown, N.Y. 10940 Phone: +1 866 219 8695 Web site: www.empireblue.com Group #: 295648 (Be sure to check your claim form or instructions for the address of the claims processing office.) Pharmacy Benefits Manager Medco Health Solutions P.O. Box 2187 Lee's Summit, MO 64063-2187 Phone: +1 800 987 8360 Web site: www.medco.com
CA North and South – Kaiser Foundation Health Plan	Claims Administrator Kaiser Permanente 393 East Walnut Street Pasadena, CA 91188 Phone: +1 800 464 4000 Website: www.kaiserpermanente.org Northern California Group #: 8656 Southern California Group #: 102756
Consumer Directed Health Plan (CDHP)	Claims Administrator Aetna P.O. Box 843 Blue Bell, PA 19422-0843 Phone: +1 866 210 7858 Website: www.aetna.com/docfind/custom/mmc Group #: 876230 (Be sure to check your claim form or instructions for the address of the claims processing office.) Fax: +1 952 594 6500 Pharmacy Benefits Manager Medco Health Solutions P.O. Box 2187 Lee's Summit, MO 64063-2187 Phone: +1 800 987 8360 Web site: www.medco.com
HMSA's Health Plan Hawaii Plus HMO	Claims Administrator HMSA P.O. Box 860 Honolulu, HI 96808-0860 Phone: +1 808 948 6372 Website: www.hmsa.com Group #: 96770-1 and 96770-3 (COBRA) (Be sure to check your claim form or instructions for the address of the claims processing office.)
HMSA's Preferred Provider Plan	Claims Administrator HMSA P.O. Box 860 Honolulu, HI 96808-0860 Phone: +1 808 948 6111 Website: www.hmsa.com Group #: 96770-1 and 96770-3 (COBRA) (Be sure to check your claim form or instructions for the address of the claims processing office.)
Preferred Provider Organization (PPO)	Claims Administrator Aetna P.O. Box 843 Blue Bell, PA 19422-0843 Phone: +1 866 210 7858 Web site: www.aetna.com/docfind/custom/mmc Group #: 876230 (Be sure to check your claim form or instructions for the address of the claims processing office.) Pharmacy Benefits Manager Medco Health Solutions P.O. Box 2187 Lee's Summit, MO 64063-2187 Phone: 800-987-8360 Web site: www.medco.com
United Health Care Exclusive Provider Organization (EPO)	Claims Administrator United Healthcare P.O. Box 740800 Atlanta, GA 30374-0800 Phone: +1 866 540 5954 Web site: www.myuhc.com/groups/mmc Group #: 098400 (Be sure to check your claim form or instructions for the address of the claims processing office.) Pharmacy Benefits Manager Medco Health Solutions P.O. Box 2187 Lee's Summit, MO 64063-2187 Phone: +1 800 987 8360 Web site: www.medco.com
Ceridian	COBRA Administrator Ceridian Phone: +1 800 877 7994 Retiree Medical Billing Administrator Ceridian Phone: +1 800 877 7994
Retiree Medical
Comprehensive Medical Plan (CMP)	Claims Administrator United Healthcare P.O. Box 740800 Atlanta, GA 30374-0800 Phone: +1 800 645 6555 Website: www.myuhc.com/groups/mmc Group #: 98400 (Be sure to check your claim form or instructions for the address of the claims processing office.) Pharmacy Benefits Manager Medco Health Solutions P.O. Box 2187 Lee's Summit, MO 64063-2187 Phone: +1 800 987 8360 Web site: www.medco.com
Dental
Dental Plan	Claims Administrator Metropolitan Life Insurance Company (MetLife) One Madison Avenue New York, NY 10010 Phone: +1 800 942 0854 Web site: www.metlife.com/mybenefits (enter "MMC" in the form to enter your company name) Group #: 302176
Vision
Vision Care Plan	VSP Phone: +1 800 877 7195 Email: www.vsp.com Online chat: www.vsp.com Group #: 12222153
Vision Discount Program	VSP Phone: +1 800 877 7195 Email: www.vsp.com Online chat: www.vsp.com Group #: 12235617
Spending Accounts
Dependent Care Flexible Savings Account	Claims Administrator Aetna FSA P.O. Box 4000 Richmond, KY 40476-4000 Phone: +1 888 238 6226 Fax: +1 888 238 3539 Group #: 876230
Health Care Flexible Savings Account	Claims Administrator Aetna FSA P.O. Box 4000 Richmond, KY 40476-4000 Phone: +1 888 238 6226 Fax: +1 888 238 3539 Group #: 876230
Health Savings Account (HSA)	Claims Administrator Aetna HSA P.O. Box 4000 Richmond, KY 40476-4000 Phone: +1 888 238 6226 Fax: +1 888 238 3539 Group #: 876230
Limited Purpose Health Care Flexible Savings Account	Claims Administrator Aetna FSA P.O. Box 4000 Richmond, KY 40476-4000 Phone: +1 888 238 6226 Fax: +1 888 238 3539 Group #: 876230
Insurance
Basic Life Insurance Plan	Claims Administrator Metropolitan Life Insurance Company 200 Park Avenue New York, NY 10166 Group #: 1098400 (Be sure to check your claim form for the address of the claims processing office.) Contacts For general information: Employee Service Center Phone: +1 866 374 2662 Monday through Friday, 8 a.m. to 8 p.m., Eastern time. For filing a claim: MetLife Group Life Claims P.O. Box 3016 Utica, NY 13504 For appealing a claim: MetLife Group Life Claims P.O. Box 3016 Utica, NY 13504 For converting your coverage: Metropolitan Life Insurance Company Phone: +1 877 431 1167
Business Travel Accident Insurance Plan	Claims Administrator National Union Fire Insurance Company of Pittsburgh, PA (a member company of Chartis) Executive Offices: 175 Water Street 18th Floor New York, NY 10038 Phone: +1 212 458 5000 Active Group #: 9129189 Retired Group #: 9132260 (Be sure to check your claim form for the address of the claims processing office.) Contacts For filing a claim: National Union Fire Insurance Company of Pittsburgh, PA (a member company of Chartis) Accident & Health Claims P.O. Box 25987 Shawnee Mission, KS 66225 Phone: +1 877 802 5246 For appealing a claim National Union Fire Insurance Company of Pittsburgh, PA (a member company of Chartis) Accident & Health Claims P.O. Box 25987 Shawnee Mission, KS 66225 Phone: +1 877 802 5246
Dependent Children Life Insurance Plan	Claims Administrator Metropolitan Life Insurance Company 200 Park Avenue New York, NY 10166 Group #: 0100212 Contacts For general information: Employee Service Center Phone: +1 866 374 2662 Monday through Friday, 8 a.m. to 8 p.m., Eastern time. For filing a claim: Metropolitan Life Insurance Company Claims Office One Madison Avenue New York, NY 10010-3690 For appealing a claim: Metropolitan Life Insurance Company Claims Office One Madison Avenue New York, NY 10010-3690 For converting your coverage: Metropolitan Life Insurance Company Phone: +1 877 431 1167 Website: www.metlife.com/metlife-advice
Group Umbrella Liability Insurance Plan	Marsh US Consumer Phone: +1 800 225 2265 Monday-Friday, 8 a.m. to 6 p.m. Eastern time. Website: www.marshvoluntarybenefits.com Group #: GPE-157342816
Long Term Care Insurance Plan	Claims Administrator Genworth Life Insurance Company Group Processing Center – Marsh & McLennan Companies P.O. Box 64010 St. Paul, MN 55164-0010 Telephone: +1 800 416 3624 Policy Numbers: 11034 and 11035 Contacts For filing a claim: Genworth Life Insurance Company Group Processing Center – Marsh & McLennan Companies P.O. Box 64010 St. Paul, MN 55164-0010 For appealing a claim: Genworth Life Insurance Company Group Processing Center – Marsh & McLennan Companies P.O. Box 64010 St. Paul, MN 55164-0010
Optional Life Insurance Plan	Claims Administrator Metropolitan Life Insurance Company 200 Park Avenue New York, NY 10166 Group #: 0100212 Contacts For general information: Employee Service Center Phone: +1 866 374 2662 Monday through Friday, 8 a.m. to 8 p.m., Eastern time. For filing a claim: MetLife Group Life Claims P.O. Box 3016 Utica, NY 13504 For appealing a claim: MetLife Group Life Claims P.O. Box 3016 Utica, NY 13504 For converting your coverage: Metropolitan Life Insurance Company Phone: +1 877 431 1167 For continuing your coverage through portability: Metropolitan Life Insurance Company Phone: +1 877 431 1167
Personal Accident Insurance Plan	Claims Administrator National Union Fire Insurance Company, a Chartis Company 32 Old Slip, 22nd Floor New York, New York 10005 Phone: +1 646 857 1586 Active Group #: 9131403 Retired Group #: 8062289 (Be sure to check your claim form for the address of the claims processing office.) Contacts For filing a claim: Chartis A&H Claims Division P.O. Box 25987 Shawnee Mission, KS 66225 Phone: +1 877 802 5246 For appealing a claim Chartis A&H Claims Division P.O. Box 25987 Shawnee Mission, KS 66225 Phone: +1 877 802 5246 For converting your coverage Chartis c/o Reuben Warner Associates 1655 Richmond Avenue Staten Island, New York 10312 Phone: +1 877 421 3005
Personal Life Insurance Plan	Claims Administrator Unum 1 Fountain Square Chattanooga, TN 37402 Phone: +1 800 635 5597 Group #: 0008604789 Contact: Marsh US Consumer Phone: +1 800 225 2265 Contacts For filing a claim: Unum The Benefits Center P.O. Box 100158 Columbia, SC 29202-3158 Phone: +1 800 635 5597 Fax: +1 800 447 2498 For appealing a claim: Unum The Benefits Center Appeals Unit – 1 North P.O. Box 180136 Chattanooga, TN 37401-3030 Fax: +1 423 755 8383
Spouse Life Insurance Plan	Claims Administrator Metropolitan Life Insurance Company 200 Park Avenue New York, NY 10166 Group #: 0100212 (This is the main business address of the Administrator. Be sure to check your claim form or instructions for the address of the claims processing office.) Contacts For general information: Employee Service Center Phone: +1 866 374 2662 Monday through Friday, 8 a.m. to 8 p.m., Eastern time. For filing a claim: MetLife Group Life Claims P.O. Box 3016 Utica, NY 13504 For appealing a claim: MetLife Group Life Claims P.O. Box 3016 Utica, NY 13504 For converting your coverage: Metropolitan Life Phone: +1 877 431 1167 Website: www.metlife.com/metlife-advice
Disability
Basic Long Term Disability	Claims Administrator The Hartford Life Insurance Companies P.O. Box 946710 Maitland, FL 32794-6710 Phone: +1 800 303 9744 Fax: +1 407 919 6329 Group #: 83082035 For filing a claim: For regular mail: The Hartford P.O. Box 14306 Lexington, KY 40512-4306 For overnight mail: The Hartford – Maitland Disability 2432 Fortune Drive Lexington, KY 40509
Long Term Disability Bonus Income Plan	Claims Administrator The Hartford Life Insurance Companies P.O. Box 946710 Maitland, FL 32794-6710 Phone: +1 800 303 9744 Fax: +1 407 919 6329 Group #: 83082035 For filing a claim: For regular mail: The Hartford P.O. Box 14306 Lexington, KY 40512-4306 For overnight mail: The Hartford – Maitland Disability 2432 Fortune Drive Lexington, KY 40509
Optional Long Term Disability	Claims Administrator The Hartford Life Insurance Companies P.O. Box 946710 Maitland, FL 32794-6710 Phone: +1 800 303 9744 Fax: +1 407 919 6329 Group #: 83082036 For filing a claim: For regular mail: The Hartford P.O. Box 14306 Lexington, KY 40512-4306 For overnight mail: The Hartford – Maitland Disability 2432 Fortune Drive Lexington, KY 40509
Short Term Disability	Claims Administrator The Hartford Life Insurance Companies Employee Service Center (Leave Management Team) +1 866 374 2662 Prompt #7
Investment and Savings
Stock Purchase Plan	For more information after stock is purchased, contact the Plan's service provider, Morgan Stanley Smith Barney: Morgan Stanley Smith Barney, Inc. 100 Citibank Drive Building 3, 2nd Floor San Antonio, TX 78245 Phone: +1 877 281 3287 or +1 210 677 3666 Website: www.benefitaccess.com Contacts Outside the United States: North and South America: +1 210 677 3666 Europe/Middle East: 34 93 316 5997 Australia, Asia/Pacific Region: 61 28 225 0679.
Benefit Equalization Plan	Plan Administrator – Benefit Equalization Plan c/o Global Benefits Department, 6th Floor Marsh & McLennan Companies, Inc. Waterfront Corporate Center 121 River Street Hoboken, NJ 07030-5794 For appealing a claim: Plan Administrator – Benefit Equalization Plan c/o Global Benefits Department, 6th Floor Marsh & McLennan Companies, Inc. Waterfront Corporate Center 121 River Street Hoboken, NJ 07030-5794
Marsh & McLennan Companies Retirement Plan	Contacts For filing a claim: Plan Administrator – Marsh & McLennan Companies Retirement Plan c/o Global Benefits Department, 6th Floor Marsh & McLennan Companies, Inc. Waterfront Corporate Center 121 River Street Hoboken, NJ 07030-5794 For appealing a claim: Plan Administrator – Marsh & McLennan Companies Retirement Plan c/o Global Benefits Department, 6th Floor Marsh & McLennan Companies, Inc. Waterfront Corporate Center 121 River Street Hoboken, NJ 07030-5794
Mercer HR Services Retirement Plan	Contacts For filing a claim: Plan Administrator – Mercer HR Services Retirement Plan c/o Global Benefits Department, 6th Floor Marsh & McLennan Companies, Inc. Waterfront Corporate Center 121 River St. Hoboken, NJ 07030-5794 For appealing a claim Plan Administrator – Mercer HR Services Retirement Plan c/o Global Benefits Department, 6th Floor Marsh & McLennan Companies, Inc. Waterfront Corporate Center 121 River St. Hoboken, NJ 07030-5794
Marsh & McLennan Companies 401(k) Savings & Investment Plan	Contacts For filing a claim: Plan Administrator – Marsh & McLennan Companies 401(k) Savings & Investment Plan c/o Global Benefits Department, 6th Floor Marsh & McLennan Companies, Inc. Waterfront Corporate Center 121 River Street Hoboken, NJ 07030-5794 For appealing a claim: Plan Administrator – Marsh & McLennan Companies 401(k) Savings & Investment Plan c/o Global Benefits Department, 6th Floor Marsh & McLennan Companies, Inc. Waterfront Corporate Center 121 River Street Hoboken, NJ 07030-5794
MMA 401(k) Savings & Investment Plan	Contacts For filing a claim: Plan Administrator – MMA 401(k) Savings & Investment Plan c/o Global Benefits Department, 6th Floor Marsh & McLennan Companies, Inc. Waterfront Corporate Center 121 River Street Hoboken, NJ 07030-5794 For appealing a claim: Plan Administrator – MMA 401(k) Savings & Investment Plan c/o Global Benefits Department, 6th Floor Marsh & McLennan Companies, Inc. Waterfront Corporate Center 121 River Street Hoboken, NJ 07030-5794
Supplemental Savings & Investment Supplemental Plan	Contacts For filing a claim: Plan Administrator – Supplemental Savings & Investment Plan c/o Global Benefits Department, 6th Floor Marsh & McLennan Companies, Inc. Waterfront Corporate Center 121 River Street Hoboken, NJ 07030-5794 For appealing a claim: Plan Administrator – Supplemental Savings & Investment Plan c/o Global Benefits Department, 6th Floor Marsh & McLennan Companies, Inc. Waterfront Corporate Center 121 River Street Hoboken, NJ 07030-5794
Supplemental Retirement Plan	Plan Administrator – Supplemental Retirement Plan c/o Global Benefits Department, 6th Floor Marsh & McLennan Companies, Inc. Waterfront Corporate Center 121 River Street Hoboken, NJ 07030-5794 For appealing a claim: Plan Administrator – Supplemental Plan c/o Global Benefits Department, 6th Floor Marsh & McLennan Companies, Inc. Waterfront Corporate Center 121 River Street Hoboken, NJ 07030-5794
Employee Programs and Policies
Choice Auto and Home Insurance Program	To receive a quote, apply for coverage, or ask questions: Contact Marsh US Consumer Phone: +1 800 225 2265 Monday through Friday, 8 a.m. to 6 p.m. Eastern time. If you live in Massachusetts, call +1 800 999 6642. Website: www.marshvoluntarybenefits.com
Alere Program	Claims Administrator Alere Health Improvement Company 3200 Windy Hill Road, Suite B-100 Atlanta, Georgia 30339 Phone: +1 866 201 7918 Website: www.HealthyMeMMC.com Contacts For filing a claim: Alere Health Improvement Company 3200 Windy Hill Road, Suite B-100 Atlanta, Georgia 30339 Phone: +1 866 201 7918 For appealing a claim: Alere Health Improvement Company 3200 Windy Hill Road, Suite B-100 Atlanta, Georgia 30339 Phone: +1 866 201 7918 For COBRA coverage: Ceridian Phone: +1 800 877 7994
Best Doctors Program	Claims Administrator Best Doctors 1 Boston Place, 32nd Floor Boston, MA 02108 Phone: +1 866 904 0910 Website: www.bestdoctors.com/healthymemmc Contacts For filing a claim: Best Doctors 1 Boston Place, 32nd Floor Boston, MA 02108 For appealing a claim: Best Doctors 1 Boston Place, 32nd Floor Boston, MA 02108 For COBRA coverage: Ceridian Phone: +1 800 877 7994
Employee Assistance Program (EAP)	Claims Administrator CIGNA Behavioral Health 3636 Nobel Drive Suite 150 San Diego, CA 92122 Phone: +1 800 382 3432 Contacts For filing a claim: CIGNA Behavioral Health 3636 Nobel Drive Suite 150 San Diego, CA 92122 For appealing a claim: CIGNA Behavioral Health 3636 Nobel Drive Suite 150 San Diego, CA 92122 For COBRA coverage: Ceridian Phone: +1 800 877 7994 Website: Go to the PeopleLink (www.mmcpeoplelink.com) guest page and click CIGNA's Employee Assistance Program under Work/Life Balance in the left navigation bar. The Employer ID to access the site is: mmc.
Family Resource Program	LifeCare Phone: +1 800 873 4636 Note: If you access the LifeCare website via PeopleLink (www.mmcpeoplelink.com), your Screen Name and Password should each pre-populate with MMCUSER. If the Screen Name and Password are not pre-populated, to access the LifeCare website, enter MMCUSER as both your Screen Name and Password.
Health Advocate Program	Claims Administrator Health Advocate 3043 Walton Road, Suite 150 Plymouth Meeting, PA 19426 Phone: +1 866 799 2488 Website: www.healthymemmc.com Contacts For filing a claim: Health Advocate 3043 Walton Road, Suite 150 Plymouth Meeting, PA 19426 For appealing a claim: Health Advocate 3043 Walton Road, Suite 150 Plymouth Meeting, PA 19426 For COBRA coverage: Ceridian Phone: +1 800 877 7994
HelloWallet	HelloWallet Hours: Normal business hours are Monday through Friday, 10:00 a.m. – 7:00 p.m. Eastern time. Phone: +1 866 554 3556 Website: www.hellowallet.com/mmc E-mail: support@hellowallet.com
Identity Theft Plan	ID TheftSmart™ P.O. Box 14524 Des Moines, IA 50306 Phone: +1 800 225 2265 Website: www.marshvoluntarybenefits.com
Legal Assistance Plan	Claims Administrator Hyatt Legal Plans, Inc. 1111 Superior Avenue Cleveland, OH 44114-2507 Phone: +1 800 821 6400 Website: www.legalplans.com Group #: 130 (This is the main business address for the Administrator. Be sure to check your claim form or instructions for the address of the claims processing office.) Contacts For filing a claim: Hyatt Legal Plans, Inc. 1111 Superior Avenue Cleveland, OH 44114-2507 For appealing a claim: Hyatt Legal Plans, Inc. 1111 Superior Avenue Cleveland, OH 44114-2507 For converting your coverage: Hyatt Legal Plans, Inc. Phone: +1 800 821 6400 Website: www.legalplans.com
Matching Gifts to Education Program	Marsh & McLennan Companies Matching Gifts to Education Program Phone: +1 877 427 4483 Fax: +1 609 799 8019 E-mail: mmc@easymatch.com
Pet Insurance Plan	Veterinary Pet Insurance, Co. (VPI) Phone: +1 800 225 2265 Website: www.petinsurance.com/affiliates/mmc_pr.
Scholarship Program	Marsh & McLennan Companies Corporate Social Responsibility Phone: +1 212 345 5645
Transportation Reimbursement Incentive Program (TRIP)	WageWorks Phone: +1 877 924 3967, Monday through Friday, from 9 a.m. to 8 p.m. Eastern time Website: www.wageworks.com Group #: 1732
Tuition Assistance	Contact your Human Resources representative or your manager.